Privacy Policy

1. Who We Are

Mofsil is an AI solutions and technology company that helps businesses improve their operations, customer communication, lead generation, and overall efficiency through artificial intelligence, automation, software, and digital solutions.

Our services may include AI-powered chatbots, AI voice agents, business automation, CRM integrations, custom AI development, software and web application development, data and analytics solutions, and other technology services.

If you have any questions about this Privacy Policy or how we handle information, you can contact us at:

2. Information We Collect

We may collect information when you visit our website, contact us, request our services, communicate with us, or interact with systems we develop and operate.

A. Information You Provide

Depending on how you interact with us, we may collect:

• Name
• Email address
• Phone number
• Company or organization name
• Job title or role
• Business and project information
• Information submitted through contact forms
• Information provided when scheduling a consultation
• Messages, questions, or other communications you send to us
• Other information you voluntarily choose to provide

We only request information that is reasonably necessary for the relevant purpose.

3. Information Processed Through Our Services

As part of our services, Mofsil may develop, configure, integrate, or manage systems that process business and customer information on behalf of our clients.

Depending on the service, these systems may include:

• AI chatbots and customer-support systems
• AI voice agents and automated communication systems
• CRM systems
• Lead management systems
• Marketing and sales automation
• Business workflow automation
• Websites and web applications
• Data dashboards and analytics systems
• Custom AI applications
• Communication and scheduling systems

Information processed through these systems may include names, contact information, messages, conversations, inquiries, appointment information, business information, and other information provided by users or clients.

The specific information processed depends on the services configured for each client.

Where Mofsil processes information on behalf of a client, that information may be handled according to the client's instructions and the applicable service arrangements.

4. AI Chatbots and Automated Communication

Some of our services use artificial intelligence and automated technologies to communicate with users and customers.

For example, an AI chatbot may receive and respond to questions submitted through a website, while an AI voice agent may communicate with a caller to provide information, answer questions, qualify inquiries, schedule appointments, or assist with other business processes.

These systems may process information provided during an interaction, including contact information, questions, messages, conversation content, appointment details, and other information necessary to complete the requested interaction.

AI-generated responses are intended to assist with communication and business processes. Depending on the system and service, interactions may be reviewed, stored, or processed for purposes such as providing the service, improving system performance, maintaining security, and supporting the client relationship.

5. CRM and Business Systems

Our services may integrate with third-party CRM, customer-management, communication, and business platforms.

For example, information collected through a website, chatbot, voice agent, contact form, or other communication channel may be transferred to a CRM or business system used by a client.

These systems may include platforms such as:

• HubSpot
• GoHighLevel
• Google Workspace
• Customer relationship management platforms
• Marketing automation platforms
• Scheduling systems
• Communication platforms
• Other business software selected by the client

Information may be stored in these systems to help businesses manage leads, customers, communications, appointments, sales activities, and other business processes.

Third-party platforms process information according to their own terms and privacy policies.

6. How We Use Information

We may use information we collect or process to:

• Respond to inquiries
• Communicate with prospective and existing clients
• Schedule consultations or appointments
• Understand project requirements
• Provide and support our services
• Build and operate AI systems
• Configure chatbots and AI voice agents
• Manage CRM and automation integrations
• Develop software, websites, and applications
• Provide analytics and reporting
• Improve our website and services
• Maintain system security
• Detect and prevent fraud, abuse, or unauthorized activity
• Communicate important service-related information
• Send relevant marketing communications where permitted
• Meet applicable business and legal requirements

We do not sell your personal information.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

These technologies may help us:

• Remember preferences
• Improve website functionality
• Analyze website traffic
• Understand website usage
• Measure marketing performance
• Improve user experience
• Support advertising or remarketing activities where applicable

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Services and Service Providers

We may use trusted third-party services and technology providers to operate our website, communicate with users, provide our services, and support our business operations.

Depending on the service, these may include:

• CRM platforms
• Email and communication services
• AI and automation platforms
• Cloud hosting providers
• Analytics services
• Scheduling platforms
• Marketing platforms
• Advertising platforms
• Database and storage services
• Security and spam-prevention services
• Payment and business service providers
• Software development and infrastructure providers

These providers may process information on our behalf or as part of the services they provide.

We aim to use information only as reasonably necessary for the relevant service or business purpose.

Third-party providers may have their own privacy policies and terms, and their handling of information is subject to those policies where applicable.

9. Information Shared With Clients

When Mofsil provides services to a business or organization, information collected through systems we build or manage may be made available to that client.

For example, information submitted through a client's:

• Website
• Contact form
• AI chatbot
• AI voice agent
• Appointment system
• Lead-generation system
• CRM integration

may be transferred to and stored in systems used by that client.

The client may use that information for its own business purposes and may have its own privacy policy governing how it handles information.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain business relationships, support systems, resolve issues, or meet applicable business and legal requirements.

The length of time information is retained may vary depending on:

• The type of information
• The purpose for which it was collected
• The service being provided
• Client requirements
• Applicable legal or business requirements

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled appropriately.

11. Data Security

We take reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include appropriate access controls, authentication, secure infrastructure, monitoring, and other reasonable safeguards depending on the system and service involved.

However, no website, software system, online service, or electronic transmission can be guaranteed to be completely secure.

12. Your Privacy Choices and Rights

Depending on your circumstances and applicable requirements, you may have rights regarding the information we hold about you.

These may include the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Withdraw consent where applicable
• Opt out of marketing communications
• Ask questions about how your information is used

You can unsubscribe from marketing emails by using the unsubscribe option provided in the communication.

To make a privacy-related request, contact: david@mofsilhq.com

We may need to verify your identity before completing certain requests.

13. Marketing Communications

If you provide your contact information and choose to receive communications from us, we may send information about our services, updates, resources, or other relevant business communications.

You can opt out of marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

We will continue to send essential communications where necessary to provide a service or respond to an inquiry.

14. AI, Automation, and Data Processing

Because Mofsil develops AI and automation solutions, information may be processed automatically through software, AI models, databases, APIs, CRM systems, communication systems, and other technology infrastructure.

Depending on the service, automated systems may be used to:

• Respond to customer questions
• Qualify leads
• Schedule appointments
• Manage communications
• Organize customer information
• Update CRM records
• Trigger business workflows
• Generate summaries or reports
• Assist with business operations

We use these technologies to provide the requested services and improve business processes.

Information processed through these systems may be subject to the configurations, instructions, and service requirements established for the relevant project.

15. International Processing

Mofsil may work with clients, contractors, technology providers, and service providers located in different countries.

As a result, information may be stored or processed in countries other than the country where you live.

We take reasonable steps to ensure that information is handled appropriately and protected in accordance with applicable requirements.

16. Embedded Content and External Links

Our website may contain links to or embedded content from third-party websites and services, including videos, social media platforms, external resources, scheduling services, and other online services.

Third-party content may collect information about your interaction with it and may use cookies or similar technologies according to its own privacy practices.

Mofsil is not responsible for the privacy practices, security, or content of third-party websites and services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

17. Children's Privacy

Our website and services are intended primarily for businesses and general audiences.

We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action where necessary.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to periodically review this page for the latest information about our privacy practices.

19. Contact Us

If you have questions about this Privacy Policy, our services, or how information is handled, please contact us.